June 30, 2017

Here's a great article by Sarah Friedman at GCN that shows just a few of the strides we are making in plain language at both the Federal and State level. It's our hope that more organizations will begin to see the power - and benefits! - of "straight talk." As my quote in the article explains: "Plain language has an enormous business advantage in building a sense of trust and improving the customer experience. But it can also lead to internal money saving.”...

June 16, 2017

I was so fortunate to be asked to guest edit The Clarity Journal on behalf of the Center for Plain Language. This issue focused on looking at the fine print and specifically issues like contractual language and disclosures, including terms & conditions. Whether in reading it ourselves or trying to rewrite it for others, all of us have stumbled over the fine print at one point or another. The issue acknowledges and describes the scope of the problem but also pr...

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