September 24, 2019

Susan and Barbra are headed to Oslo, Norway this week for the PLAIN conference. Barbra will present on testing techniques and plain language in emergency situations. Susan will present on ethics in plain language and on her work with the International Standards team. They are excited to connect with other plain language professionals!

January 25, 2019

FinTech is a growing segment of our economy, and we need effective disclosures to keep up with technological advances. Susan presented “Making Disclosures Work for Consumers” for combined working groups at FinRegLabs an independent innovation center in Washington, DC.

The presentation identified 4 key principles for building effective disclosures within the FinTech 

industry and furthering FinRegLab’s mission to advance the “safe and smart use of technology and...

December 1, 2018

When emergency strikes, what kind of information do people get? Unfortunately, it is typically complex and confusing - putting even more stress on the individual. Barbra spoke to a group of mortgage market participants (government, nonprofits, and for-profits) about how to improve the homeowner experience by providing clear, concise, and targeted information before, during, and after emergencies. This group, organized by HopeNOW, is finding ways to streamline...

June 16, 2017

I was so fortunate to be asked to guest edit The Clarity Journal on behalf of the Center for Plain Language. This issue focused on looking at the fine print and specifically issues like contractual language and disclosures, including terms & conditions. Whether in reading it ourselves or trying to rewrite it for others, all of us have stumbled over the fine print at one point or another. The issue acknowledges and describes the scope of the problem but also pr...

May 21, 2017

On May 9th, the Center for Plain Language again celebrated the best in clear communication with the annual ClearMark Awards. As Head Judge, it was exciting to see the wonderful work being done in all sectors. Our English Grand ClearMark winner - Planning for Your Retirement by the Consumer Financial Protection Bureau - showed how even complex information can be simplified for all audiences. Similarly, the Spanish winner - How to Talk to Your Doctor HANDbook by...

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