January 25, 2019

FinTech is a growing segment of our economy, and we need effective disclosures to keep up with technological advances. Susan presented “Making Disclosures Work for Consumers” for combined working groups at FinRegLabs an independent innovation center in Washington, DC.

The presentation identified 4 key principles for building effective disclosures within the FinTech 

industry and furthering FinRegLab’s mission to advance the “safe and smart use of technology and...

December 1, 2018

When emergency strikes, what kind of information do people get? Unfortunately, it is typically complex and confusing - putting even more stress on the individual. Barbra spoke to a group of mortgage market participants (government, nonprofits, and for-profits) about how to improve the homeowner experience by providing clear, concise, and targeted information before, during, and after emergencies. This group, organized by HopeNOW, is finding ways to streamline...

November 30, 2018

Every organization - public and private - should be focusing on how to incorporate plain language into their internal and external communication. One way to do this: put dynamic, engaging plain language specialists on their boards! On November 30, 2018, Susan completed ACE Board Training for Women in Denver, Colorado. Created and led by Michele Ashby, the training prepares women for positions on public and private Boards.

October 30, 2018

The best and brightest in plain language came together in Montreal, Quebec for Clarity 2018. While there, Susan served as one of 3 panelists for a bi-lingual plenary session on Design and understanding, focused on the role of design thinking and plain language in project conception and execution. Susan also co-presented with David Lipscomb from Georgetown University on the results of Annual Federal Report Card 2018 from the Center for Plain Language. We look f...

August 1, 2017

HOPE NOW - an alliance between counselors, mortgage companies, investors, regulators and other mortgage market participants - invited Barbra to speak on how to communicate about reverse mortgages in plain language. Her talk focused on the value of plain language standards and - specifically - how to better understand and communicate with reverse mortgage customers. By learning about adult literacy, we can talk with consumers in a language they understand and h...

June 30, 2017

Here's a great article by Sarah Friedman at GCN that shows just a few of the strides we are making in plain language at both the Federal and State level. It's our hope that more organizations will begin to see the power - and benefits! - of "straight talk." As my quote in the article explains: "Plain language has an enormous business advantage in building a sense of trust and improving the customer experience. But it can also lead to internal money saving.”...

June 16, 2017

I was so fortunate to be asked to guest edit The Clarity Journal on behalf of the Center for Plain Language. This issue focused on looking at the fine print and specifically issues like contractual language and disclosures, including terms & conditions. Whether in reading it ourselves or trying to rewrite it for others, all of us have stumbled over the fine print at one point or another. The issue acknowledges and describes the scope of the problem but also pr...

Please reload

Recent News
Please reload

Please reload

Follow Us
  • Facebook Basic Square
  • Twitter Basic Square