Susan Kleimann, PhD
President
Since 1997

Each and every day, people have to make decisions about cell phones, about insurance policies, about instructions, about leases, about so many things in a world that bombards us with bits and bits of information. In general, it is overwhelming, simply and inexorably overwhelming. From the start of my career, I have been passionate about making language work for people, about transforming information into knowledge, about having knowledge drive actions. For me, it is the heart of what I do and the heart of what Kleimann does.


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